Protect yourself from potential fraud.

Know how to protect yourself.
Some members have recently reported suspicious email, text, and phone communications that appear to have come from Highmark. They typically contain a link to a fake, but realistic-looking, website asking you to enter personal info. They may encourage you to download a harmful app or ask you to call a non-Highmark phone number for follow-up.

Examples of suspicious communications contain:

• Senders whose email or web links include slightly misspelled words or odd formatting.
• Links to sites that immediately request personal information.
• A false sense of urgency, such as a request for you to “act now” before something bad happens.
• An offer for a reward, such as a gift card for completing specific instructions.
• Robocalls canceling an appointment with a number for rescheduling.

What should you do?
If you’re even a little unsure of whether an email, text, or phone call is fraudulent, don’t take any chances. Forward suspicious emails to This email address is being protected from spambots. You need JavaScript enabled to view it., or write them a message to inform them of suspicious texts or phone calls.

Be assured.
Your personal health information is safe with Highmark, and these communications are in no way related to a data breach.

Help combat all fraud.
If you encounter any non-Highmark communications that you suspect to be fraudulent, you can report it on the federal government’s fraud website: ReportFraud.ftc.gov.